Process-based processing made easy
and legally secure
Comprehensive operational system for the exercise of authority by social services.
From e-application to decision, execution and follow-up.
Briefly
All case types
Support for updating, investigating, executing and following up on all types of cases within elderly care, disability and individual and family care. Processing processes according to IBIC and BBIC.
Automation
Automated processes make the work easier for the administrators. For example, information from the e-application is included in the update and investigation. Documentation made in one process step is included in the next step in the process, which avoids duplicate documentation.
easy to use
All processes (updates, investigations, etc.) are structured step by step from start to finish. Help texts and phrase texts in all parts of the process guide the user to an efficient and legally secure handling.
Check the situation
The home page provides a quick and clear overview of ongoing cases as well as incoming messages, notifications and alerts.
Integrations
Integration with other systems is necessary for the exercise of authority. Alfa eCare Welfare – authority has integration with the following services:
- Municipalities' AD
- Turnip
- SSBTEK
- Lefi online
- Paternity notification
- BI system
- Financial system
- Salary system
- Billing system
- Payment system
Key features
Handling of contractorsRegister of contractors such as family homes, contact persons, companions and relievers. Matching function with filtering options to quickly and easily find a suitable contractor.
Reporting of time worked is done easily by logging into a citizen portal for contractors. A file is created for the municipality's payroll system for payment of fees and overheads, which also takes into account OB compensation according to the collective agreement.
The assignment module is also sold as a standalone product
Accommodation managementApartments for all accommodation types with a queue system and the possibility of preliminary booking. Automatic generation of rental contracts upon final booking. Calendar for booking short-term accommodation with the possibility of recurring bookings.
Fee managementSmooth handling of fees by automatically creating a fee case when a fee-based intervention is carried out. Reported time from the performers is automatically uploaded to the invoice base and with a few clicks, invoice base is created for all users simultaneously.
E-servicesAlfa eCare's Citizen Portal makes it easy to apply for assistance after logging in with Bank-ID, either on your own behalf or as a representative of someone else. It is also possible to report concerns about children or adults, in the workplace or as a private person, it is possible to be anonymous.
In the citizen portal, you can read decisions, calculations and payments. You can also send and receive secure messages to and from your caseworker with the option to attach files.
Integration with performer modulesDigital assignments from authorities to providers in elderly care, the functional area and the labor market make work easier and avoid paperwork. Implementation plans are sent digitally from providers to authorities, making it easy to follow up on the efforts.
Assignments from financial assistance are sent digitally to the labor market unit, which facilitates the application of the activity requirement. Through a simple procedure, labor market officers can report back on attendance, absence and whether planning is being followed.
Interest Signup
You will receive a personal contact from Alfa eCare who will help you answer questions about the module or you book a demo for your area of operation.