responsiveness + competence

Contact us

Our support, development and marketing teams meet weekly to ensure we're focusing on the right things. And 'right things' are what our customers need most, here and now, and in the future. It can be immediate problem solving, smooth integration or long-term product development.

Your input are important to us!

Weekdays excluding weekends: 08:30 – 16:00
Closed for lunch: 12:00 – 13:00
040 – 662 20 10

E-mail to employees:

Alfa eCare contact

three countries

Office near you

Our head office is located on the beautiful Dockplatsen in Malmö and we are also located in several locations around the north.

Mouse over the office points for more information.

Dockplatsen 1 
211 19 Malmö, Sweden

Alfa eCare Finland website


Three countries - one office near you

Malmö - headquarters
Dockplatsen 1
211 19 Malmö, Sweden
Vallgatan 5b
170 67 Solna
Kopparbergsvägen 6
722 13 Västerås

Alfa eCare's Deviation module helps your business maintain and improve high patient safety. Quick and easy reporting of a deviation is followed by a smooth flow for investigation and action management, which enables all staff to work actively towards a safer care environment and the risk of repeated incidents is reduced.

The deviation module contains, among other things:

  • Personal and role-based login
  • Reporting via web form
  • Investigation within the SOL, LSS and HSL team rooms
  • Lex Sarah and Lex Maria investigation
  • Handling of comments and complaints
  • Statistics and reports
  • Clear dashboard that shows key figures and charts
Oulu Finland
Elektronikatie 2B, 90 590 Oulu
Aarhus Denmark
Olof Palmes Allé 40, 8200 Aarhus, Denmark

here for you


Weekdays 08-16

For support cases, you are welcome to register your case in our case management system Alfa eCare Support. If you do not have access to Alfa eCare Support, please contact the system administrator within your organization.

Those of you who use the Alfa eCare Prescription service must, for the time being, seek support via email or phone, as before.

For urgent matters, we always ask you to call.

Welcome to contact us!

Alfa eCare support team