Operational status of Alfa eCare's services

At certain times of the day, when we only have on-call staff on duty, the information may take a while to arrive.
In the event of an operational disruption, our focus is on fixing the disruption.
Our goal is of course to provide more information quickly.

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Current operating status

GVR Registration

  • Posted: 2025-05-14
  • 12:13
  • | Updated: 2025-05-14
  • 12:13
grading

We are currently experiencing a disruption in our integration with GVR (Joint Healthcare Registry). The disruption results in an error message when loading the 'Visit Registration' page and no visits will be listed. Therefore, during the disruption, you will not be able to register visits or KVÅ codes.

We will return with the status of the troubleshooting at 14:00 PM.

Instability

We are currently experiencing instability in the app - Resolved

  • Posted: 2025-05-08
  • 11:27
  • | Updated: 2025-05-08
  • 16:40
Signing

We are currently experiencing instability in the Signing app.

A “Crash Message” is displayed or you can be logged out when signing “As Needed” assignments.

Actions are underway.

 

The problem has been identified and version 1.5.7 of the Android app for Signing is now available for download.

In this version, the problem with when needed is fixed.

Instability

Release Work & Competence completed

  • Posted: 2025-05-06
  • 11:49
  • | Updated: 2025-05-06
  • 11:56
Labor market and establishment

Work & Competence has been completed and web version 25.1. is available.

Service window

Release Signing completed

  • Posted: 2025-05-06
  • 11:32
  • | Updated: 2025-05-06
  • 11:32
Signing

Signing is complete and both the web and app are available again.

Service window

Solved –Operational Status Welfare Signing App

  • Posted: 2025-04-29
  • 11:34
  • | Updated: 2025-04-29
  • 12:23
Signing

We are currently experiencing instability in the Welfare Signing App, work is ongoing.

Instability in the Welfare Signing App should now be fixed.

Instability

Upcoming release Alfa eCare Welfare

  • Posted: 2025-04-16
  • 14:33
  • | Updated: 2025-04-16
  • 15:06
Labor market and establishment, Assistance, Documentation, Planning, Signing

New versions of the modules below will be launched within Alfa eCare Welfare soon.

Welfare Documentation and Planning
Launching web version 25.1 and app version 3.9.11.3.
Planned release date is May 6 for web and May 7 for app.

Welfare Personal Assistance
Launching web version 25.1.
The planned release date is May 6th.

Welfare Work & Skills
Launching web version 25.1.
The planned release date is May 6th.

Welfare Signing.
Launching web version 2025.1.0.0 and app version 1.5.6
Planned release date is 6/5 for web and 7/5 for app.

During the service window on 6/5 between 10-12, Signing is not available.

This applies to both web and app.

Sincerely
Alfa eCare Support

Service window