At certain times of the day, when we only have on-call staff on duty, the information may take a while to arrive.
In the event of an operational disruption, our focus is on fixing the disruption.
Our goal is of course to provide more information quickly.
We have discovered that customers using a smaller iPhone model with version iOS 1.6.4 released yesterday 2026-02-12 are having trouble seeing the password box.
A new app version will be released as soon as possible. It will then be version 1.6.5.
We will get back to you as soon as we have more information.
In connection with today's update, there was a disruption in planning, which meant that we needed to roll back the service package. We apologize for the incident and any inconvenience this may have caused.
The cause of the outage has now been resolved and we are ready to update the environments again tomorrow.
The web version will be updated. Wednesday, February 11, 2026, 11:00 a.m.–12:00 p.m.
Please note that the web version will not be available during the update, which is expected to take between 30 minutes and 1 hourThe app may also be affected during this time.
To avoid loss of work, we ask you to save and close the program before starting the update.
Med vänliga hälsningar,
Alfa eCare Support
Version 1.6.4 is now available for download.
This week, a new version 1.6.4 of the Welfare Signing app will be released.
Wednesday 18/2 at 23:00 to Thursday 19/2 at 07:00 at the latest, production of release 21.16 will be carried out within the E-health Agency.
The activity means downtime for all of the Swedish E-Health Agency's services.
It is therefore not possible to retrieve current prescriptions during this period.
Please note that this only affects retrieving current prescriptions.
System loading times are now back to normal. Work is ongoing to prevent and address this issue. Please contact support if you continue to experience system sluggishness.
Issues with long loading times and system timeouts have now been resolved. Work to prevent and remedy the problem is still ongoing. Please contact support if you continue to experience slow performance in the system.
We are currently experiencing disruptions in Clinicbuddy which may affect some clinics. Our technical department is working to resolve the issue and we will update this page as soon as we have more information. Thank you for your patience.
We are currently experiencing disruptions in Clinicbuddy that may affect some clinics. Our technical team is working to resolve the issue, and we will provide an update as soon as possible. Thank you for your patience.