Smart QR solutions stop fraud in personal assistance – Alfa eCare at the cutting edge of technology
Welfare fraud in personal assistance has once again become a hot topic in public debate. At the government's press conference on 22 April 2025, the Minister of Social Services and the Swedish Social Insurance Agency highlighted that the state loses billions of kronor each year on incorrect payments and deliberate fraud. A particular focus was on attendance reporting - where there have been cases where assistants have reported working hours without even being on site with the user.
Increased pressure on assistance activities
This has increased the pressure on assistance companies to strengthen control and improve traceability. Many are now looking for technical solutions to meet these demands and we at Alfa eCare have it in place today.
A proven solution against cheating
Our QR-based attendance function is currently used by assistance businesses that want to ensure that the right assistant is with the right customer – at the right timeThe solution is developed to provide high reliability, while creating security for both the user and the organization. The function is a concrete measure to counteract the system abuse that the government wants to stop.
That is how it works:
Check-in via QR code: Each work shift begins with the assistant scanning a dynamic, personal QR code generated by the customer – directly on site.
BankID verification: The assistant identifies itself digitally, ensuring that the right person is in the right place.
Ongoing control options: Administrators can send out verification requests during ongoing sessions.
Timed notifications: If check-in does not occur within the specified time, an SMS alarm will be sent directly to the responsible coordinator.
Impossible to cheat remotely: Since the QR code is only generated by the customer before each pass and requires physical presence, it is not possible to check in remotely or afterwards.
A tool that meets government requirements
The press conference emphasized the importance of digital traceability and secure control systemsAlfa eCare's solution responds directly to these needs and shows that technology already exists today that can reduce incorrect payments and increase security in welfare.
The result? Increased quality of assistance, reduced administrative burden and stronger protection against welfare crimes – without making it complicated for users or assistants.