Digital progress in focus - SHIS Bostäder signs an agreement with Alfa eCare for record system

Digital progress in focus - SHIS Bostäder signs agreement with Alfa eCare for record system

A journey towards increased efficiency, digitization and improved service level for SHIS Bostäder's tenants.

Photo: SHIS Bostäder and Alfa eCare sign agreement for record system
Matilda Klintemård, Anja Arnell and Anna Röstlund - SHIS Housing

SHIS Bostäder and Alfa eCare are currently in the implementation phase of Alfa eCare Welfare, the records system that will help SHIS Bostäder meet the demands of the future and at the same time increase the efficiency and quality of the business. With a clear vision of going "from paper to digital" and focusing on user-friendliness, SHIS Bostäder is now looking forward to a more efficient work environment. We at Alfa eCare are enthusiastic about the collaboration and impressed by SHIS Bostäder's commitment and professionalism, and we look forward to a future characterized by efficient processes and improved service for tenants.

Background and decision on implementation

SHIS Bostäder faced a crucial choice when their existing operating system reached its capacity limit. Anna Röstlund, Head of IT and Digitization, says "We had been working in the system since 2017 and incorporated several processes that perhaps did not really fit there, which affected the user experience as well as the efficiency and the possibility of upgrading." After conducting a feasibility study in 2021, they decided on a strategic move from "document management" to modern and efficient business systems.

Challenges and expected solutions

According to Anna Röstlund, the objective is clear: "It should be easy to do the right thing and we should go from paper to digital." By introducing a system for record keeping and resident documentation, they expect to increase efficiency and reduce the risks of incorrect documentation. "It also gives us increased opportunities to follow statistics and draw up reports," says Anna.

 

Change in operating procedures

Anja Arnell, client and ex. head of the operations department, emphasizes that the new system will streamline their daily work routines: "With Alfa eCare Welfare, we will be able to fully digitize entire processes and thus save time in processing. We will also reduce personal dependence and facilitate collaboration and communication between employees." According to Anja, the implementation will also mean better reports and the possibility of analysis, which can help with decision-making.

Improved service for tenants

Anja Arnell explains how the new operating system will increase the service to the tenants: "We work with transitional housing for established and newly arrived Stockholmers who, for social or economic reasons, have ended up outside the regular housing market. Our properties are staffed by staff who, during their stay, help the tenants with basic housing social support. We work both practically and motivatingly to strengthen the tenants in their accommodation. The goal is for them to be equipped for living on the regular housing market - get the key to their own door. And that's where we want to spend our time".

Ease of use and the future journey of digitization

Anna Röstlund emphasizes the importance of user-friendliness in the system: "Being able to work both via mobile and computer will make it easier for our staff who move around our properties." Anna also talks about SHIS Bostäder's overall digitization journey: "We started our digitization journey already in the fall of 2021 when we initiated the project Smart working life." By ensuring functioning units and training staff in digital collaboration, they have created a foundation for the transition to efficient and effective business systems.

Alfa eCare – A knowledgeable and interested partner

Petra Tysk Karlsson, project manager during the implementation project, gives a positive image of Alfa eCare: "The first impression of the collaboration with Alfa eCare is that they are knowledgeable in their field. They are pleasant and interested in understanding us, SHIS Bostäder's operations and processes." Matilda Klintemård, Head of Unit at SHIS Bostäder and Petra are looking forward to a collaboration that enables SHIS Bostäder's employees to focus on the tenant and follow their progress towards their own home.

Linnea Lönnbark Alfa eCare

LINNÉA MAPLE BARK
Project manager, Alfa eCare

Linnéa Lönnbark, project manager at Alfa eCare says: "We look forward to participating in SHIS Bostäder's journey towards uniform documentation. It is a customer with a positive attitude and dedicated employees in the project group. Their desire is to have their needs met, but it is clear that they are open to considering our alternative solutions and challenging their current ways of working. We look forward to a fruitful collaboration.”

SHIS Bostäder and Alfa eCare are currently in the implementation phase of Alfa eCare Welfare, the records system that will help SHIS Bostäder meet the demands of the future and at the same time increase the efficiency and quality of the business. With a clear vision of going "from paper to digital" and focusing on user-friendliness, SHIS Bostäder is now looking forward to a more efficient work environment. We at Alfa eCare are enthusiastic about the collaboration and impressed by SHIS Bostäder's commitment and professionalism, and we look forward to a future characterized by efficient processes and improved service for tenants.

Background and decision on implementation

SHIS Bostäder faced a crucial choice when their existing operating system reached its capacity limit. Anna Röstlund, Head of IT and Digitization, says "We had been working in the system since 2017 and incorporated several processes that perhaps did not really fit there, which affected the user experience as well as the efficiency and the possibility of upgrading." After conducting a feasibility study in 2021, they decided on a strategic move from "document management" to modern and efficient business systems.

Challenges and expected solutions

According to Anna Röstlund, the objective is clear: "It should be easy to do the right thing and we should go from paper to digital." By introducing a system for record keeping and resident documentation, they expect to increase efficiency and reduce the risks of incorrect documentation. "It also gives us increased opportunities to follow statistics and draw up reports," says Anna.

Change in operating procedures

Anja Arnell, client and ex. head of the operations department, emphasizes that the new system will streamline their daily work routines: "With Alfa eCare Welfare, we will be able to fully digitize entire processes and thus save time in processing. We will also reduce personal dependence and facilitate collaboration and communication between employees." According to Anja, the implementation will also mean better reports and the possibility of analysis, which can help with decision-making.

Improved service for tenants

Anja Arnell explains how the new operating system will increase the service to the tenants: "We work with transitional housing for established and newly arrived Stockholmers who, for social or economic reasons, have ended up outside the regular housing market. Our properties are staffed by staff who, during their stay, help the tenants with basic housing social support. We work both practically and motivatingly to strengthen the tenants in their accommodation. The goal is for them to be equipped for living on the regular housing market - get the key to their own door. And that's where we want to spend our time".

Ease of use and the future journey of digitization

Anna Röstlund emphasizes the importance of user-friendliness in the system: "Being able to work both via mobile and computer will make it easier for our staff who move around our properties." Anna also talks about SHIS Bostäder's overall digitization journey: "We started our digitization journey already in the fall of 2021 when we initiated the project Smart working life." By ensuring functioning units and training staff in digital collaboration, they have created a foundation for the transition to efficient and effective business systems.

Alfa eCare – A knowledgeable and interested partner

Petra Tysk Karlsson, project manager during the implementation project, gives a positive image of Alfa eCare: "The first impression of the collaboration with Alfa eCare is that they are knowledgeable in their field. They are pleasant and interested in understanding us, SHIS Bostäder's operations and processes." Matilda Klintemård, Head of Unit at SHIS Bostäder and Petra are looking forward to a collaboration that enables SHIS Bostäder's employees to focus on the tenant and follow their progress towards their own home.

Linnea Lönnbark Alfa eCare

LINNÉA MAPLE BARK
Project manager, Alfa eCare

Linnéa Lönnbark, project manager at Alfa eCare says: "We look forward to participating in SHIS Bostäder's journey towards uniform documentation. It is a customer with a positive attitude and dedicated employees in the project group. Their desire is to have their needs met, but it is clear that they are open to considering our alternative solutions and challenging their current ways of working. We look forward to a fruitful collaboration.”

SHIS - Housing

SHIS Bostäder offers safe transit accommodation for established and newly arrived Stockholmers who, for social or economic reasons, have ended up outside the regular housing market. SHIS is the largest and most experienced social housing expert in Stockholm and an important player in the work to prevent and combat homelessness.

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Journal system from Alfa eCare

Documentation/journaling is part of Alfa eCare Welfare, which is our product for the municipal market and the private actors who work on behalf of the municipality. To read more about what we can offer for your specific area of ​​operation, click on Area of ​​Operation in the menu and make your choice. Read more about our product offering below.

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