Increased patient safety and more efficient operations - with Alfa eCare's Deviation module

Increased patient safety and more efficient operations - with Alfa eCare's Deviation module

In the rapidly changing world of healthcare, it is critical to use effective methods to ensure high patient safety and quality. Alfa eCare has recently launched digital deviation management in-house, which offers your healthcare staff a user-friendly and intuitive experience, while ensuring good quality.

Julia Ljungner, experienced MAS (medically responsible nurse), shares her experiences and talks about the importance of effective deviation management.

Deviation management illustration

Patient safety and ease of use in focus

In order for an incident to be rectified and prevented from repeating itself, it needs to be reported. Alfa eCare Deviation is designed and developed with priority on improved patient safety and user-friendliness. All types of deviations and complaints can be reported via a flexible and simple web form, where the reporter enters the data in a pedagogical sequence and is guided with help texts so that no important details are missed. In this way, a clear foundation is laid for the manager and investigators who take action in the next step, which now follows an intuitive flow for investigation including classification and action management. Follow-ups can be scheduled and all staff work actively for a safer care environment.

Learning and improvements for the entire business

Julia Ljungner, operations specialist at Alfa eCare, with several years of experience as a medically responsible nurse from the municipal health care, talks about the improvements she has experienced when digital solutions for deviation management have been implemented within the health care;

"Anomaly management is central to safe care. When a deviation occurs or a complaint is received, it is of great importance for patient safety to deal with the incident systematically so that new knowledge can be acquired and similar incidents can be prevented. Digital deviation management enables the employee to systematically report, investigate, analyze, remedy and follow up on deviations and complaints. No part of the work can is bypassed when handling takes place digitally, which ensures learning and an increased awareness of deviation management as a given tool for increased patient safety.”

Easy-to-understand interface and clear overview page

Regardless of experience level, all healthcare personnel should be able to use the easy-to-understand design and user-friendly flow. The module is adapted for the different roles of reporter, manager, investigator and investigator for serious incidents, such as in Lex Sarah and Lex Maria investigations. For managers and investigators, there is a personal overview page that shows statistics and key figures for all cases.

"The overview page provides a complete overview and can be advantageously used as a basis for weekly or monthly meetings for the business," adds Julia.

Complies with the regulations of the National Board of Health and Welfare

The deviation module is carefully adapted to comply with the National Board of Health and Welfare's regulations and general advice on management systems for systematic quality work, SOSFS 2011:9, concerning the handling of deviations.

"All users can be confident that they are following a correct process and when reporting and handling deviations," concludes Julia.

Do you want to know more about Alfa eCare's deviation module? There are several ways to access information. We highly recommend upcoming webinars where you also have the chance to ask questions live. Register via the link below.

You can also register your interest directly on this page via the form and download a pdf with more information.

Patient safety and ease of use in focus

In order for an incident to be rectified and prevented from repeating itself, it needs to be reported. Alfa eCare Deviation is designed and developed with priority on improved patient safety and user-friendliness. All types of deviations and complaints can be reported via a flexible and simple web form, where the reporter enters the data in a pedagogical sequence and is guided with help texts so that no important details are missed. In this way, a clear foundation is laid for the manager and investigators who take action in the next step, which now follows an intuitive flow for investigation including classification and action management. Follow-ups can be scheduled and all staff work actively for a safer care environment.

Learning and improvements for the entire business

Julia Ljungner, operations specialist at Alfa eCare, with several years of experience as a medically responsible nurse from the municipal health care, talks about the improvements she has experienced when digital solutions for deviation management have been implemented within the health care;

"Anomaly management is central to safe care. When a deviation occurs or a complaint is received, it is of great importance for patient safety to deal with the incident systematically so that new knowledge can be acquired and similar incidents can be prevented. Digital deviation management enables the employee to systematically report, investigate, analyze, remedy and follow up on deviations and complaints. No part of the work can is bypassed when handling takes place digitally, which ensures learning and an increased awareness of deviation management as a given tool for increased patient safety.”

Easy-to-understand interface and clear overview page

Regardless of experience level, all healthcare personnel should be able to use the easy-to-understand design and user-friendly flow. The module is adapted for the different roles of reporter, manager, investigator and investigator for serious incidents, such as in Lex Sarah and Lex Maria investigations. For managers and investigators, there is a personal overview page that shows statistics and key figures for all cases.

"The overview page provides a complete overview and can be advantageously used as a basis for weekly or monthly meetings for the business," adds Julia.

Complies with the regulations of the National Board of Health and Welfare

The deviation module is carefully adapted to comply with the National Board of Health and Welfare's regulations and general advice on management systems for systematic quality work, SOSFS 2011:9, concerning the handling of deviations.

"All users can be confident that they are following a correct process and when reporting and handling deviations," concludes Julia.

Do you want to know more about Alfa eCare's deviation module? There are several ways to access information. We highly recommend upcoming webinars where you also have the chance to ask questions live. Register via the link below.

You can also register your interest directly on this page via the form and download a pdf with more information.

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